Privacy Policy

Overview

This Privacy Policy explains how Smith Commercial Property Group LLC, the operator of the Smith Commercial Property Group SMS program (“we,” “us,” or “our”), collects, uses, and protects information associated with that program.

Our SMS program serves commercial real estate prospects and clients who separately opt in to receive text messages from Smith Commercial Property Group. Messages may include broker introductions, commercial property opportunities, responses to inquiries, appointment scheduling, and recurring automated marketing follow-ups concerning buying, selling, or leasing commercial real estate.

This policy covers the SMS program and its related inquiry, consent, and support records.

Information We Collect

Depending on your interaction with us, we collect:

• Contact and inquiry information: Your name, mobile phone number, and commercial real estate interests or appointment details that you provide.
• Consent records: Your phone number, opt-in action, date and time, enrollment method, and the disclosure associated with your consent.
• Messaging information: Messages sent and received, delivery status, and requests for assistance or changes to communication preferences.
• Opt-out records: Unsubscribe requests and information needed to prevent further messages after you withdraw consent.

Our representatives may enter information into our internal lead intake form following a conversation with you. Completing that internal form does not, by itself, enroll you in SMS marketing.

How Information Is Used

We use information collected through the SMS program to:

• Respond to your inquiries and facilitate requested broker communications.
• Send messages within the scope of the SMS consent you provide.
• Maintain enrollment records, process opt-outs, and provide customer support.
• Operate and protect the messaging system, troubleshoot delivery issues, and meet applicable recordkeeping obligations.

We do not use your SMS consent to enroll you in unrelated messaging programs or authorize marketing by another business.

Message Frequency and Charges

Messages may be recurring and sent using automated technology. Message frequency varies based on your requests, communication preferences, and program activity.

Message and data rates may apply according to your mobile carrier’s plan.

Consent

Participation in SMS marketing is voluntary. Consent is not a condition of purchasing property, obtaining brokerage services, or requesting a broker callback.

Before enrollment, you receive a disclosure identifying Smith Commercial Property Group, the nature of the messages, the use of recurring automated messaging, message frequency, possible carrier charges, and instructions for obtaining help or opting out. The disclosure also provides access to this Privacy Policy and our SMS Terms and Conditions.

For our keyword enrollment process, you review the disclosure and independently text JOIN to (786) 933-7066. We retain the inbound enrollment message and associated consent record.

Providing a phone number, requesting broker contact, appearing in our CRM, or having a representative complete an intake form does not automatically authorize recurring marketing texts. A phone number obtained from public records or a contact-information provider is not treated as SMS consent.

Data Sharing

We do not sell personal information collected through this SMS program.

Mobile phone numbers, SMS opt-in information, and messaging consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may use contracted service providers for messaging delivery, hosting, CRM administration, and customer support. These providers may process information only as necessary to support our program on our behalf, subject to appropriate confidentiality and data-protection obligations. They are not authorized to use your mobile information or consent for their own marketing.

SMS consent is not transferred to another business as permission to contact you.

We may disclose information when required by applicable law or a valid legal process. Such disclosure does not authorize marketing use.

Data Security

We use reasonable administrative and technical safeguards to protect information against unauthorized access, disclosure, alteration, and loss. Access is limited to personnel and service providers who need it for authorized purposes.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as reasonably necessary to operate the program, maintain consent records, resolve disputes, and satisfy applicable legal obligations.

After you opt out, we may retain limited information about your number and unsubscribe request so that we can honor your preference and prevent unintended re-enrollment.

Opt-Out and Assistance

Reply STOP to unsubscribe from the SMS program. We may send one non-promotional message confirming your unsubscribe request. We will not send further program messages unless you provide new authorization to enroll.

Reply HELP for assistance, or contact info@smith-cre.com.

You may also contact us directly to withdraw consent, correct your information, or raise a privacy concern. You do not need to contact an employer or administrator to stop marketing texts.

Changes to This Policy

We may update this policy to reflect changes to the program or our information-handling practices. The revised version will show its effective date.

Updating this policy does not automatically expand the scope of your SMS consent.

Contact

SMS Terms and Conditions: https://compliance.smith-cre.com/terms-and-conditions